Home Alarm Residential FAQ
FAQ
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Basic Alarm Questions |
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1.1 |
How does monitoring system work? |
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Your family's well-being is priceless. That's why Armet Alarm & Electronics, Inc. 24/7 home security monitoring process follows the highest standards of detection and protection. You activate the home alarm system The home alarm system sounds - When an intruder triggers a protected zone, Armet Home Security alarm system sounds, letting the intruder know he's been discovered. The security system senses something. System waits for 30 to 45 seconds - The security system waits 30 to 45 seconds to give the homeowner or the employee a chance to deactivate the system to prevent false alarms. Monitoring station receives the alarm signal - If the alarm is not deactivated the security system sends a message to the monitoring company over telephone lines. The signal tells our monitoring centers what area of your home triggered the alarm so our monitoring professionals can act. We call you - Our monitoring company receives the message and verifies the alarm by immediately calling your home. And in the event of a true emergency we contact the proper authorities to protect you, your assets and your family. The authorities respond. |
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1.2. |
Whom should I contact about home security system operation questions? |
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Dial (818) 242-0022 or write an email to info@armtalarm.com and we'll provide whatever training you need. If necessary, we can schedule someone to come out for a personal training session. |
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1.3. |
What should I do in the event of a false alarm? |
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Whenever your alarm is activated, one of our trained monitoring representatives will call you right away to confirm that everything is fine at your home or business. Simply inform them of the false alarm. You can also call us at 818-242-0022 or monitoring station at 888-467-1119 to report a false alarm. Please have your account number and password handy for identification purposes. |
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1.4. |
My alarm went off accidentally, and I quickly put in the code and shut it off. I expected to receive a call from Armet Alarm & Electronics, Inc., but no one called. Why? |
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The system allows a brief period for you to turn off your system. If a person with a correct pass code shuts off the alarm system while it is transmitting an alarm signal, the alarm will also transmit an abort or cancel signal to prevent a false alarm. |
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1.5. |
How do I change my contact list? |
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Just call (818) 242-0022 and our customer service representatives will make the changes for you right away. Please have your account number and password handy for identification purposes. |
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1.6. |
How do I change the people on my call list? |
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Just call us at 818-242-0022. You will need to provide us your account number and personal security code in order to make changes. Let those you have on your RP (responsible party) list know what to do in case they receive a call from us. |
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1.7. |
Will my home security system continue to work if my home loses power? |
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Yes! Your home security system is equipped with battery backup, so your system will continue to protect for several hours after a power failure. If your battery should be changed dial (818) 242-0022. |
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1.8. |
If my home security system isn't working correctly, whom should I call? |
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Call (818) 242-0022 or write an email info@armetalarm.com. Our company representatives are on call from 8:30 am – 4:30 pm Monday through Friday. Our goal is one-call resolution, correcting your problem immediately whenever possible. If the help of one of our service technicians is necessary, we will promptly schedule a service call that coincides with your schedule. |
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1.9. |
How do I test my home security system? |
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You should test your home security system at least once a month to make sure that it is in good working order. Call (818) 242-0022 or send us an email and our customer service representative will walk you through the process of testing your home security system. |
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Payment Options Questions |
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2.1. |
Can I set up automatic payments for my bill? |
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Yes. Never again worry about paying your bill on time. Save your money, time, stamps and check. Just call (818) 242-0022 for all the information you need to sign up for our Automatic Bill Payment Service or fill the Automatic Payment Request Form and send us back. Click here to download the form. Mail your signed form to:
Armet Alarm & Electronics, Inc. Payment Options |
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2.2. |
Can I receive my bills via E-mail? |
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Yes. E-billing is the new and environmentally friendly way you can receive your bill. If you don’t want o receive paper bills just provide us with your current email address and instead of sending paper invoice through the mail, we will send you bill by electronic email. In today’s ever more environmentally conscious society, it is important to look at the way our businesses operate and contribute towards reducing their carbon footprint. To get answers to questions about your bill, just call (818) 242-0022 or write to info@armetalarm.com. |
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Moving Questions |
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3.1 |
If I move, will my home security system move with me? |
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Yes. Just call (818) 242-0022 and request service transfer. Click here to fill in the transfer request form. |
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Referral |
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4.1 |
How can I refer a friend or neighbor to Armet Alarm & Electronics, Inc.? |
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The majority of our new customers are referred to us through our present customers. We consider customer referrals as the highest praise our customers can give us. Our dedication of providing our customers with the best customer service possible is the reason for our continued success in this business and one of the reasons Armet Alarm & Electronics, Inc. is one of the fastest growing security companies in the era. |